Contact Retro Vault Emporium

Have questions about our vintage Pokémon cards? Looking for a specific card or need help with your order? We're here to help!

As fellow collectors, we understand the importance of clear communication and responsive service. Whether you're a seasoned investor or just starting your vintage Pokémon collection, our team is ready to assist you.

Get In Touch

Retro Vault Emporium
1011 Union Street
San Diego, CA 92101
United States

Phone: +1 (512) 554-1084
Email: support@retrovaultemporium.com

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM PST
Saturday – Sunday: Closed

How We Can Help

📦 Order Inquiries

Questions about your order status, shipping, or tracking? Contact us with your order number and we'll provide an update right away.

🔍 Card Requests

Looking for a specific PSA-graded card or rare variant that's not currently listed? Let us know what you're searching for—we may have it in our vault or can help you source it.

💎 Authentication & Grading Questions

Want to learn more about PSA grading, card condition, or authenticity verification? We're happy to share our expertise and help you make informed collecting decisions.

💰 Selling Your Collection

Have vintage Pokémon cards you're looking to sell? We're always interested in acquiring high-grade Base Set cards, rare holos, and sealed WOTC product. Reach out to discuss your collection.

🛡️ Returns & Refunds

Need assistance with a return or have questions about our refund policy? Review our Refund Policy or contact us directly for support.

Response Time

We typically respond to all inquiries within 24 hours during business days. For urgent matters regarding active orders or shipping issues, please call us directly at +1 (512) 554-1084.

Visit Our Store

While we primarily operate online, we're based in San Diego, California. For local pickups or in-person viewings of high-value cards, please contact us in advance to schedule an appointment.

Connect With Us

Follow us on Instagram for new arrivals, collection showcases, and exclusive drops. Join our community of vintage Pokémon card collectors and stay updated on the latest additions to the vault.

Frequently Asked Questions

Do you ship internationally?
Yes, we ship to select international destinations. International buyers are responsible for customs duties and import taxes. Contact us for a shipping quote.

Are all your cards authenticated?
The vast majority of our inventory is PSA-graded and comes sealed in a protective case with a unique certification number that can be verified on PSA's website. We occasionally offer authenticated sealed product and rare variants.

Do you offer combined shipping?
Yes! If you're purchasing multiple cards, contact us before checkout and we'll combine shipping to save you money.

What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal through our secure Shopify checkout.

Can I see more photos of a specific card?
Of course! Email us with the card you're interested in and we'll send additional high-resolution photos showing all angles of the PSA slab.

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Ready to start your conversation? Reach out today—we're excited to help you find your next graded gem or answer any questions about vintage Pokémon collecting.

Email: support@retrovaultemporium.com
Phone: +1 (512) 554-1084